Privacy Policy

1. Introduction

CallGrabbr ("we," "our," or "us") provides AI-powered call answering, lead intake, notifications, and related business tools. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use:

• Our website and web dashboard (including callgrabbr.com)
• Our mobile applications (including the CallGrabbr Android app on Google Play)
• Our APIs, SMS programs, email alerts, and push notifications

Together, these are the "Service." By using the Service, you agree to this Policy. If you do not agree, do not use the Service.

2. Who This Policy Covers

Business customers (account holders): If you create a CallGrabbr account for your business, we process your account, billing, and configuration data as described below.

Callers / end users of your business: When someone calls a number connected to CallGrabbr, we process call audio, transcripts, phone numbers, and intake details so we can deliver the Service to you. You are responsible for providing any legally required notices or consents to your callers (including call recording and AI processing notices) under the laws that apply to your business.

3. Information We Collect

We may collect:

• Account information: name, email address, password or authentication credentials, phone number, business name, industry, service area, forwarding settings, and other profile details you provide.
• Call and lead data: caller phone numbers, names and contact details provided on the call, addresses, reason for call, appointment preferences, call metadata (time, duration, dialed number), transcripts, AI-generated summaries, lead tags, and call recordings when enabled.
• Communications: SMS/text content we send or receive for alerts, confirmations, missed-call recovery, and support; email notifications; and in-app support requests.
• Mobile app data: device identifiers used for push notifications (for example, FCM/push tokens), app version, crash/diagnostic information when available, and basic device/OS information needed to operate the app.
• Payment information: processed by our payment provider (Stripe). We do not store full card numbers on our servers.
• Technical and usage data: IP address, device and browser type, pages or screens viewed, approximate location derived from IP when available, and similar data collected via cookies, local storage, and analytics tools on the website and dashboard.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, secure, and improve the Service (including AI call handling and lead summaries).
• Authenticate you and manage your account, subscription, and trial.
• Process payments and send billing-related communications.
• Send call summaries, lead alerts, and service messages by email, SMS, and push notifications (according to your settings and consent).
• Support CRM/webhook forwarding and integrations you enable.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze usage, troubleshoot issues, and improve products and security.

5. Sharing of Information

We may share information with service providers that help us operate the Service, including (as applicable):

• Hosting and databases (for example, cloud infrastructure and Supabase)
• Telephony, SMS, and voice AI providers (for example, Twilio and Retell)
• Payment processing (Stripe)
• Email delivery and customer messaging
• Push notification delivery (for example, Firebase Cloud Messaging on Android)
• Analytics and error monitoring tools we use to maintain the Service

These providers are authorized to use information only as needed to perform services for us. We do not sell your personal information. We may disclose information when required by law, to respond to lawful requests, or to protect our rights, safety, or property, or that of our users or others. If you connect a CRM or webhook, lead data you choose to forward is shared with those destinations under your control.

6. Mobile Apps and Push Notifications

Our mobile apps display call/lead information associated with your CallGrabbr account and may send push notifications for new leads and alerts when enabled in Settings. Push delivery requires a device token stored with your account. You can disable push alerts in the app or in your device system settings. Uninstalling the app stops push delivery to that device.

7. Data Retention and Security

We retain account and call data while your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations. You may request deletion of your account and associated personal data by contacting us at the email below; we will delete or anonymize data except where we must retain it by law or for legitimate business records (for example, billing). We use reasonable technical and organizational measures to protect data; no method of transmission or storage is 100% secure.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can:

• Update many account details in your web dashboard or mobile app settings
• Control email, SMS, and push notification preferences where available
• Request access or deletion by emailing support@callgrabbr.com

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and to opt out of “sale” or “sharing” as those terms are defined by law. We do not sell personal information for money. To exercise applicable rights, contact us using the details below.

9. Cookies and Similar Technologies

On our website and web dashboard, we use cookies and similar technologies for authentication, preferences, and analytics. You can adjust browser settings to limit or block cookies; some features may not work if you disable them. The mobile app uses local storage and device tokens as needed to keep you signed in and deliver notifications.

10. SMS / Text Messaging

If you opt in to receive SMS/text messages from CallGrabbr, you agree to receive automated text messages at the phone number you provided. These messages may include:

• Call notifications and lead alerts
• Account and service updates
• Trial and billing reminders
• Demo-result or transactional messages when you expressly request them

Message frequency varies based on your call volume and account activity. Message and data rates may apply.

Opt-out: Reply STOP to any message you receive from us. After you send STOP, you will no longer receive text messages from us. You may re-enroll from your account settings where available.

Help: Reply HELP for assistance, or contact us at support@callgrabbr.com.

Your consent to receive SMS messages is not a condition of purchasing any goods or services. We will not share your phone number with third parties for their marketing purposes without your separate consent. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages. See our SMS Terms for program details.

11. International Transfers

We and our providers may process information in the United States and other countries. If you access the Service from outside the U.S., you understand that your information may be transferred to and processed in jurisdictions that may have different data-protection rules than your country.

12. Children's Privacy

The Service is for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy where permitted by law.

14. Contact

For privacy-related questions, access or deletion requests, or Google Play / app privacy inquiries, contact us at support@callgrabbr.com. This Policy is also available at https://www.callgrabbr.com/privacy.